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Best practices in creating and using subcategories.

Valerie avatar
Written by Valerie
Updated over a week ago

Subcategories are created and managed on the Categories page in Thrive.

For regular category help, click here. Otherwise, keep reading!

Important things to know:

  • ONLY WooCommerce and BigCommerce users will actually see subcategories used on the provider end. 

  • Any other merchant account integration provider will just see the lowest subcategory pushed to the point of sale/web store.

  • When filtering by category, only the exact category is used in a report or pop-up window.

    • For example, when filtering a report for "Apparel," it will only show items assigned directly to Apparel. It will not include subcategory sales of "Shirts" or "Pants."

  • To see a report with multiple subcategories, select each individually in your filter.

Parent Categories

To make a category a subcategory, all you have to do is open it up and assign it a "parent" category

Parent categories allow for more advanced e-commerce navigation and more flexible reporting.

The hierarchy goes:

Parent Category

  • Subcategory

A subcategory can also be set as a parent if you want to create a further delineation:

Parent Category

  • Subcategory

    • Sub-Subcategory (just by making the category above into a parent)

Create a Subcategory

Click on an existing category, or create a new one on the Categories page. At the bottom of the specific category page, you'll find a section to add a parent category, as highlighted here:

In the above example, we are in the existing "Shirts" category, and we want to make it a subcategory to "Apparel" (making Apparel the parent category).

Type the desired parent category name into the text box, select it, and then hit "Save."

Once a parent category is successfully applied, it will be visible under the subcategory as shown here:

Category chains are not limited, so you can establish as many layers as you need!

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