Understanding your locations in Thrive is an integral part of correctly setting up, maintaining, and ensuring an accurate inventory. In this article, we'll cover everything from what a location is to creating a new one, mapping your sales integrations, cloning warehouses, and deleting unnecessary locations.

To view your current Locations, click the gear icon — the last item in the left sidebar — to access your Settings. The first tab you'll see is "Locations & Integrations."

To create a new location, click the Create a location button on the Locations & Integrations page.

Under Internal transfer settings, the toggle Use this location's default costs when receiving inventory (marked Not recommended) is off by default. Its ⓘ icon warns: "WARNING: This setting will affect the way total revenue is calculated."

Option Disabled (Off)

Disabled (or "Off") is the default behavior and the one that works best for most businesses. The inventory received for an internal transfer has the same cost of goods (COGS) as the COGS at the sending location.

Option Enabled (On)

If this toggle is enabled, the inventory received for an internal transfer takes on the default cost of the receiving location.

IMPORTANT: If the toggle is enabled and you adjust the cost of goods at the receiving location after you partially receive a transfer, the inventory received after the cost of goods adjustment will take on the new, updated cost of goods.

Once you're done, hit "Save" and you will have created a new, empty location in Thrive.

To add inventory to the new location, choose from one of the following options:

If any of those options don't make sense or you have questions, start a chat with us and we will help further!

When connecting Shopify or Square integrations, "mapping" is required.

Mapping is simply choosing which integration corresponds to which location. For more information on location mapping, check out this article:

The cloning process means taking the inventory that exists at one location and replicating it for a second location. To read more about the process, click here:

Many businesses have a standalone warehouse, off-site storage, backroom, or pantry used to run their business.

Manage that particular inventory separately from the other location's inventory and transfer quantities between locations when necessary by using Thrive. Learn more about warehouses here:

Deleting a location in Thrive is a straightforward process but requires certain steps for accuracy. Follow these steps to delete a location:

If a sales channel is connected to the location, it has to come off before Thrive will delete the location. Removing a mapping deletes that sales channel's sales for that location and leaves behind the stock those sales took away, so your counts stay low. The section below lists everything else that can stop a delete, in the order Thrive checks it.

Thrive checks seven things before it will delete a location, in the order below, and it stops at the first one it finds. So clearing one problem can reveal another — if you have three, you will hit the wall three times. Work down this list in order.

Before any of them: you need the manage account & billing permission. Without it the trash can does not appear at all.

1. A sales channel is connected to the location.

Thrive says "integrations" here; the screen calls the same thing "sales channels". The trash can is grayed out, not clickable, while a channel is attached — it is not broken, it is disabled. Hover the ⓘ icon next to it to read "You can only delete locations that do not have any sales channels."

This blocker takes more than a click. For eligible Shopify and Square mappings you may be able to re-map the sales channel to another location yourself — not every mapping qualifies, and removing a mapping deletes that sales channel's sales for that location and leaves behind the stock those sales took away, so start a chat with us first. To disconnect the sales channel altogether, the button you see reads "Contact Support to Delete" — start a chat with Customer Care.

2. A background job is running that holds the location.

Wait for the job to finish, then try again. The lock normally clears when the job finishes; it also has a one-hour expiry. Four jobs take this hold: cloning a location, the two consolidation jobs, and a bulk upload import. The two consolidation jobs hold every location on the account, not just one — so a consolidation running anywhere will block this delete.

3. An open bulk upload touches the location.

This message does not list the upload IDs, unlike the four document messages below. Open your bulk uploads and look for any that are Open, In Progress or showing validation errors, and finish or cancel them.

4. An invoice is still open.

Invoices count as in the way while they are Draft or Open. Close, complete or delete them. (The document number in this message, and in the three below, is an example — you will see your own.)

5. A purchase order is still open.

Purchase orders count while they are Draft, Open or Overdue.

6. An internal transfer is still open.

Transfers count while they are Draft, Open or Overdue — and a transfer blocks both ends. Deleting your warehouse can be blocked by a transfer that was only ever going to it.

7. A stocktake is still open.

Stocktakes count while they are Draft, Awaiting Approval or Modifications Needed.

When more than one of a kind is in the way, the message lists them all — for example "The following stocktakes are still active: 00001, 00002." Again, the numbers are examples.

Where the message appears. The confirmation box closes first, then the sentence above shows in a red notice at the top of the screen.

Once it does delete, it is final. There is no undo and no restore. Every user's permission for that location is removed at the same time.

If you have any questions, start a chat with us before you remove or change a mapping.