If you ever have a question or run into an issue, we’re here to help!
Our Help Center is available 24/7 and packed with step-by-step guides and tips to get you back on track fast.
Still need assistance? Reach out through email at
Thrivecstore-support@thrivemetrics.com, and our team will get back to you within 1 business day
When you contact us, please include:
Your name
Company name
MID (Merchant ID)*
A short description of your question or issue
You can find the MID from the Settings Tab from your Convenience Store app:
The MID is the 13 digit combination of numbers and letters at the end of your Clover account URL.
Note: Attach any screenshots or short videos showing the issue if possible so we can resolve your issue quickly!