Active products appear on your integration and are available for sale. Inactive products are NOT available on your integration but remain visible on the Products page in Thrive.
How Active/Inactive Status Works
Product Details Page
For a product to be Active, at least 1 location AND 1 integration will need to be enabled for the product. Product availability can be edited from the Access section within the Product Details Page.
Products with no integrations enabled are automatically considered Inactive.
Common Use Cases for Inactive Products
Holding inventory before a launch date: If you run a retail store and want to receive a product into inventory but not sell it until a specific date, you can set the product to Inactive. This keeps the product from appearing at your point of sale while Thrive continues tracking it in your inventory.
Hiding raw ingredients: If you operate a restaurant, bar, or café, you likely don't want employees selling raw ingredients to customers. Mark those products as Inactive. Thrive will still track these products when they're used in Bundles or received manually into inventory.
Tracking non-sellable items: Some businesses track office supplies and cleaning products in Thrive without making them available for sale.
Managing seasonal or special products: Products can be set to Inactive for various reasons including seasonality, recalls, or weekend-only specials. Thrive allows you to control exactly what inventory is available for sale.
NOTE about integration behavior: Some sales integrations, like Square, allow items to sync without active locations. In these cases, inactive items will still appear in your Square web dashboard. However, they will not be enabled at any locations or available for customers at your point of sale.
Set Products to Active/Inactive in Bulk
From the Products View:
Select multiple items to make them Active/Inactive in bulk from the Products View:
Select your products (Use filters to your advantage!)
Select the Pencil Icon, then Sales Channel Sync
Toggle the items to Inactive or Active
Save with the green check mark.
From Bulk Uploads:
When creating new products: In the Create Products and Variants (or Create Products with Attributes) bulk upload, use the Active column to designate products as Inactive. If you don't change this column, products are created as Active by default.
When editing existing products: Use the Edit Products Bulk Upload. Column T shows the current status, and column U allows you to change the status using the dropdown menu.
Things to Note:
When a product is made inactive, the tie between Thrive and the integration is severed. That means when the item is switched back to active, any changes made to it within the integration will override.
Depending on the integration, deactivating a product in Thrive can delete it from the integration entirely. Before deactivating numerous products, we recommend testing one product so you can see the effects before applying it to numerous products. In the case of BigCommerce, this can result in product reviews being deleted for the product.
Our Active toggle does not influence a product's Online Availability for Shopify. More information can be found here.
For more information on how Thrive syncs with integrations, check out the article: How Thrive Syncs