Product availability controls where your products appear: at which physical locations and on which sales channels. You can enable products at some locations or integrations while keeping them disabled at others.

This guide explains how to control product availability for complex catalog setups, such as making products available in-store but not online.

Product availability has two components:

Enabled Locations: In this case, enabled locations are the Thrive locations where the product is present.

Enabled Integrations: The sales channels (POS systems or e-commerce sites) that display the product and have it available for sale.

Active vs. Inactive: A product is considered Active when it's enabled for at least one location AND one integration. If all integrations are disabled, the product becomes Inactive. Learn more about Product Sync Status.

The most common example is a product only available in-store (and not online).

Let's say Square is our in-store POS, and we use BigCommerce for e-commerce sales.

From the Product Details page for that product, find the Access section at the top right.

You'll see a field for Enabled Locations, and a field for Enabled Integrations. We'll focus on the Cap Hill Location pictured below for this example.

Right now, the Active Bar product is enabled to the Cap Hill location, and for both Square (in-store POS) and BigCommerce (website). The product is considered Active as it is enabled to at least one sales channel.

As mentioned, our end goal is to have the Active Bar product available in Store, but not on our website.

To do that:

You can remove the BigCommerce by clicking on the X next to the sales channel name:

Hit saved, and you're done! The Active Bar product now appears at the Cap Hill location through Square but is removed from BigCommerce.

Generate an Edit Products bulk upload spreadsheet to enable and disable products for specific integrations in bulk.

Once the spreadsheet is generated, use the corresponding columns to enable/disable certain integrations. When editing this sheet, you'll want to use the white columns. The grey columns are where the product is currently assigned.