"The updates I made in Thrive aren't pushing out to my integration!"
Does that sound familiar? Keep reading for surefire steps to get your products back on track in 5 steps:
1. Check Your Integration's Dashboard
Occasionally, the products from Thrive will get stuck in limbo between our software and your POS. When that happens, typically it will show up on your integrations web interface (or backend), but hasn't made the final leg of the journey to your POS.
Check you integration directly:
BigCommerce
Log into BigCommerce and navigate to "Products" on the sidebar
If everything looks correct in your integration’s dashboard, the issue is usually timing. It may just take a few minutes for your provider to finish updating.
If what you see in Thrive does not match what you see in your provider’s web portal, contact our Customer Care Team with a specific example so we can take a closer look.
2. Is Your Sales Channel Set to Sync?
The sync settings must be turned to 'ON' for items to automatically sync to a sales channel.
If they are OFF, no changes will sync over:
3. Is the Sales Channel Enabled?
You'll next need to ensure the product is Active, and the correct integrations are enabled from the Edit Products Page.
The "Active" setting applies to ALL variants of the product.
In the Locations section of the Edit Product page (see image below), make sure that 1) the correct location(s) are enabled, and 2) the sales channels are turned on as well.
If you see the words "No enabled sales channels," that means the product isn't syncing to any merchant accounts connected to that location.
Once you click "No enabled sales channels," you'll see a popup that will allow you to enable it. Simply save your changes and your product will be pushed to your POS momentarily.
4. Try a Manual Sync
From the Edit Product Page, click the gear wheel at the top-right corner.
Choose "Sync Product to sales channels." to manually sync.
This will force another push from Thrive to the sales channel(s) enabled for the Product.
Check your sales channel again in a couple of minutes (it can take up to 10 minutes).
5. Try a "Push All Un-Synced Products & Variants" task
You've made it to our final step. If all else fails to sync your product, this should be your golden ticket.
Under Settings > Advanced, you'll see the "Push all un-synced products & variants" task and a brief description (here's even more information on that specific task).
In short, this will do a manual push on all your products that our system sees are "not synced."
Once the process is complete, check the web dashboard for your POS again.
If there are a lot of products it's trying to sync, use the Tasks page to see its progress.
Integration-specific notes:
For Shopify, variants must have a price before they will sync.
For Clover, if you're trying to sync a product with variants, be sure your Clover plan supports products with multiple variants.
For BigCommerce, products must have weight
Additional steps for WooCommerce users can be found here:
Still Not Syncing?
If you’ve taken all the steps above and are still not seeing the changes you made in Thrive on your POS provider's website, let us know! Click on the chat button in Thrive or send us an email at help@thrivemetrics.com!
Be sure to include the name or SKU of the product(s) that isn't syncing.
We are here to help!