Thrive

FAQ (Frequently Asked Questions)

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The Professional Plan is our most popular option for customers. Here are more details on why it's worth the switch!

Benefits of the Professional Plan

Reasons for upgrading your account to Standard today.

Benefits of the Standard Plan

Make sure the Starter Plan is the right fit for you.

Benefits of the Starter Plan

What's Included in the Free Basic Plan?

Changes made in Thrive not pushing to your point-of-sale or e-commerce platform? Here are the troubleshooting steps to get back on track.

Products Not Syncing (Old Experience)

Barcode Scanning FAQs

Where duplicates come from and how to deal with them

Duplicate Products

The advanced option to ensure sure your inventory is synced to your integrations.

Pushing All Un-synced Products

Troubleshooting for Negative Inventory Quantities

Negative Quantities

Inventory Tracking "Disabled" (Old Experience)

System Specifications

Common issues with ad blockers and javascript blockers.

Ad-Blockers and Thrive

"Authentication Credentials Not Provided" Error

Reauthorize Integration Error

Methods to contact Customer Care with details on response times

How to Contact Customer Care

Reasons for upgrading your account to Elite today.

Benefits of the Elite Plan

Reasons for upgrading your account to Enterprise today!

Benefits of the Enterprise Plan

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Common Questions

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Volume, requesters and topics for your company.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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