Thrive

Hannah

Joe Barlow

Valerie

Guides to educate and answer our most common questions.

How-To's & FAQs

Changing​/Resetting Your Password

A guide to finding your total number of products and variants and total quantity in stock.

How to Find Your Total Number of Products (Old Experience)

Create and customize a product and its variants.

Creating Products (Old Experience)

Add and Edit the quantity, cost, and price in Thrive.

Updating Quantities, Costs, and Prices (Old Experience)

Four options to receive product shipments into Thrive.

Receiving Inventory (Old Experience)

Where and how to edit and delete products in Thrive.

Editing and Deleting Products (Old Experience)

Refunds, Returns, and Exchanges

Manage products across locations through consolidation

Consolidating Products Across Locations (Old Experience)

Removing products and variants from your inventory, one at a time, or in bulk.

Delete Products & Variants (Old Experience)

Deleting inventory in Clover, Square, Shopify, and WooCommerce.

How to Delete Products in your integration

Downgrading from a paid plan to Free Basic

Cancel My Paid Subscription

Consignment Workarounds (Old Experience)

Serialized inventory can be tracked easily using the SKU field

Serial Numbers (Old Experience)

Amazon Alexa Integration

Discounts (Old Experience)

How-To's

FAQ (Frequently Asked Questions)

I can't log in!

How to Use Live Chat

The Professional Plan is our most popular option for customers. Here are more details on why it's worth the switch!

Benefits of the Professional Plan

Reasons for upgrading your account to Standard today.

Benefits of the Standard Plan

Make sure the Starter Plan is the right fit for you.

Benefits of the Starter Plan

What's Included in the Free Basic Plan?

Changes made in Thrive not pushing to your point-of-sale or e-commerce platform? Here are the troubleshooting steps to get back on track.

Products Not Syncing (Old Experience)

Barcode Scanning FAQs

Where duplicates come from and how to deal with them

Duplicate Products

The advanced option to ensure sure your inventory is synced to your integrations.

Pushing All Un-synced Products

Troubleshooting for Negative Inventory Quantities

Negative Quantities

Inventory Tracking "Disabled" (Old Experience)

System Specifications

Common issues with ad blockers and javascript blockers.

Ad-Blockers and Thrive

"Authentication Credentials Not Provided" Error

Reauthorize Integration Error

Methods to contact Customer Care with details on response times

How to Contact Customer Care

Reasons for upgrading your account to Elite today.

Benefits of the Elite Plan

Reasons for upgrading your account to Enterprise today!

Benefits of the Enterprise Plan

Ashley Fankhauser

Common Questions

Print visual/scannable price tags and labels from Thrive.

Tag / Label Printing (Old Experience)

Details On Scanning Barcodes with 3rd Party Devices

External Barcode Scanning

Common issues and frequently asked questions about SKU and Barcode labels

Tag / Label Troubleshooting FAQs

Cynthia Rivera

Label & Barcode Scanning

Choosing the right bulk upload spreadsheet for what you want to accomplish.

Bulk Upload Overview (Old Experience)

Common problems when using the spreadsheet Bulk Upload feature

Bulk Upload Troubleshooting

Using spreadsheet functions to update Thrive information.

Tips and Best Practices for Bulk Uploads

This guide walks you through how to use VLOOKUPs to match data between sheets so you can upload it to our platform accurately.

VLOOKUPs Walkthrough

Bulk Upload Spreadsheets

Learn what VLOOKUPs are, why they’re useful, and what you need before using them to organize your product data for Thrive.

Getting Started with VLOOKUPs

How to use VLOOKUPs to organize your data for uploading to Thrive

VLOOKUPs

Answers to the most common questions about our integration with Clover.

Clover FAQs

Troubleshooting steps for common WooCommerce errors and known issues

WooCommerce Troubleshooting

Transferring inventory from your existing Clover account to a new one.

Setting up a new Clover MID

Processing e-commerce payments via Square/Clover

Double-sales in Thrive

Shakillia

Provider-Specific

Shopventory Home

Reports

Inventory

Settings

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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