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How to Contact Customer Care

Methods to contact Customer Care with details on response times

Natalie avatar
Written by Natalie
Updated over a week ago

We have different methods for contacting our Customer Care team, whether you want someone to help set up your account, show you everything Thrive is capable of, or just answer a question.


Chat is the best and fastest method to receive assistance from our Customer Care team.

You can start a chat by clicking the green chat bubble at the bottom right-hand corner of your screen. During available chat hours, we will reply within 3 minutes.

Our chat hours are Monday through Friday from 9 AM to 8 PM EST.

If it is outside our chat hours, we will follow up in the chat when we are back. Respond when you can; we understand you are busy running a business.

Check out this article for more details about chatting with the Customer Care Team:


Email us at, and the Customer Care team will respond within 1 business day.

The more details (screenshots and examples) included, the better. πŸ˜‰


Text us at 858-271-4000 and one of the Customer Care Representatives will reply during our available hours.


Leave us a voicemail at 858-271-4000.

Be sure to include:

  • Your name

  • E-mail address

  • Company name

  • Details on what you need help with

Our Customer Care Team will call you back within 1 business day.

Things to Note:

  • Companies on the Starter plan will receive responses to chats and texts within 1 business day. Compare currently available plans here.

  • Callbacks are unavailable on the Starter plan and Thrive Stock Counts app (for Clover).

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