We have different methods for contacting our Customer Care team, whether you want someone to help set up your account, show you everything Thrive is capable of, or just answer a question.
Chat
Chat is the best and fastest method to receive assistance from our Customer Care team.
You can start a chat by clicking the green chat bubble at the bottom right-hand corner of your screen. During available chat hours, we will reply within 3 minutes.
Our chat hours are Monday through Friday from 9 AM to 8 PM EST.
If it is outside our chat hours, we will follow up in the chat when we are back. Respond when you can; we understand you are busy running a business.
Check out this article for more details about chatting with the Customer Care Team:
Email us at help@thrivemetrics.com, and the Customer Care team will respond within 1 business day.
The more details (screenshots and examples) included, the better. 😉
Callbacks and Phone Support Scheduling
Leave us a voicemail at 858-271-4000.
Be sure to include:
Your name
E-mail address
Company name
Details on what you need help with
Our Customer Care Team will call you back within 1 business day.
If you'd prefer to schedule a phone call instead of waiting for a callback, provide your preferred times when contacting the Customer Care team, and they will aim to call back within 24 business hours.
Other Resources
Check out this page for all the tools we have to assist you, such as our Help Center and Thrive University:
Things to Note:
Companies on the Starter plan will receive responses to chats and texts within 1 business day. Compare currently available plans here.
Callbacks are unavailable on the Starter plan and Thrive Stock Counts app (for Clover).