When using Thrive, all updates, additions, or changes to inventory must be made ONLY in Thrive rather than your payment provider's system (e.g. Square, Clover, etc.).
Thrive automatically synchronizes updates to your POS register and pulls in the sales data so we can update your inventory and compile sales reports.
Sales information will be pulled in automatically from your integrations to deduct inventory as it sells.
Sync times in Thrive
(with the recommended settings enabled)
Made a change/update to inventory in Thrive
This pushes out immediately. You should see it in your provider's inventory system within 10 minutes (2-3 minutes on average).
PayPal Here only syncs info once every 15 minutes.
Made a sale in your POS
This pushes an immediate webhook. The sale should reflect in Thrive within 10 minutes (2-3 minutes on average).
Clover, Square, and Shopify cannot guarantee the reliability of webhooks. As a result, there's a possibility that sales data may take up to 6 hours to be automatically processed. However, such delays are rare.
BigCommerce and WooCommerce also cannot guarantee the reliability of webhooks. As a result, there's a possibility that sales data may take up to 2 hours to be automatically processed. However, such delays are rare.
PayPal Here only syncs info once every 15 minutes.
Made a change/update in my provider's inventory system
Never. Changes made in your provider's system must be imported manually in the 'Locations and Integrations' tab under Settings.
Thrive ignores any changes made in your provider's system. That information will be overridden by Thrive if not imported.
Pro-Tip: Be aware of potential system outages with Thrive by subscribing to updates or checking the status here.