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Getting Started with Thrive

First steps for brand new users.

Written by Cynthia Rivera

Hi šŸ‘‹ We're glad you've decided to give Thrive a try.

Here are a few tips to help you get started using our service:

1. Get familiar with Thrive

  • Start with our full Video Tour (20 min) ā€” a complete walkthrough of the platform and its main features.

  • Prefer to explore at your own pace? Browse the Help Center any time ā€” search by topic or browse by collection.

2. Stop using your point of sale provider's inventory app

  • All inventory changes should now be done exclusively in Thrive.

  • Changes made in Thrive will automatically be reflected in your point of sale.

  • Updating quantities in your provider's (Clover, Square, etc.) system can lead to inventory discrepancies. Learn more

3. Nothing changes in the sales process

  • Ringing up customers is exactly the same as it was before.

  • Sales at the point of sale are automatically reported back to Thrive to deduct quantities and put together reports.

4. Enjoy your full-feature 14-day free trial

  • The average merchant ends up saving 6+ payroll hours per week using Thrive.

  • Thrive is a monthly (or yearly) subscription.

  • No contracts. No commitments. No kidding!

Click Here to See Plans and Pricing

5. We're here to help

  • Live Customer Support is available through chat or email from 9 a.m. to 7 p.m. Eastern (6 a.m. to 4 p.m. Pacific) Monday through Friday.

  • Support is available in English and EspaƱol. Other languages are welcome to write in, but we will rely on Google Translateā„¢ for correspondence.

  • The quickest way to reach us is through chat or email (help@thrivemetrics.com), but we can also provide a phone call support if provided for trialers through one of our onboarding packages.

  • We answer every question you send, but it may be quicker to look it up in our 24-Hour Help Section at help.thrivemetrics.com (you're there now).

  • Schedule a Personal Training Session with a Thrive expert for personalized training.

For more step-by-step instructions on getting started, be sure to check out and download our online checklist:

Getting Started Checklist

Stick it where it's visible to make sure everyone on the
ā€‹team is (literally) on the same page!

If you have questions, just click the chat icon in the bottom right-hand corner to start a conversation or click here to send us an email. Your feedback is also more than welcome!Ā 

Thanks for trying Thrive!

Read the next article here: Now What?
ā€‹

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