Thrive and Clover both have many product fields and there are some differences between the two platforms. Thrive won't sync all fields from Clover since Clover places restrictions on what exactly we can sync to.
Certain fields in Clover are only available on specific Clover plans. In order to see if a product field is available in your Clover account, please review this article from Clover. If you have questions about a particular field syncing, please refer to this guide first as it will have the most up-to-date information.
Here are the product fields Thrive will sync when you connect your Clover account (please note if the product field is not listed, we will not sync it):
Field Mapping
Clover | Thrive |
Name | Product Name |
Category | Categories |
SKU | SKU |
Product Code | Barcode |
Variants | Variants |
Price | Price |
Default | Default Cost |
Modifiers | Modifiers |
When you've successfully connected your catalog from Clover to Thrive, Thrive will now sync updates to product fields to your Clover account. More information on how Thrive syncs can be found here.
Some notable fields that are editable in Thrive, but will not sync to Clover include:
Clover MID Connection Rules:
One Clover MID can only connect to ONE Thrive location (a single MID cannot be shared across multiple locations)
However, one Thrive location CAN have MULTIPLE Clover MIDs connected to it (different MIDs can connect to the same location)
Example: Clover MID-12345 must connect to only Location A, but Location A can have both Clover MID-12345 and MID-67890 connected to it
Things to Note:
To see items grouped with their variants, use the Clover Inventory app on your Clover device.
We manage Fixed, per-unit, and variable price types.
We can sync a max of 1,000 products to each category.
Clover lets you set tax and categories on individual variants. Thrive does not: in Thrive you set them on the product (and, for tax, per location), so every variant of a product shares the same tax rates and categories.
Tax rates and the "Clover Default Tax Rates" option. How Thrive sends tax to Clover depends on whether Customer Care has switched this option on for your account.
Option off — the usual set-up, and what most accounts have.
Thrive applies your tax rates to each variant on Clover separately, one variant at a time. Right after you change tax on a product, some of its variants can already be right on Clover while others are still catching up. If the tax is still wrong once the sync has finished, contact Customer Care.
A Clover at a new location: tax rates are switched on one location at a time, so connecting a Clover at a new location does not switch your existing Thrive tax rates on there. Until you switch on the rates you want at that location, Thrive sends your items with no tax rates and with Clover's default taxes turned off for them — check an item's tax in Clover before you sell it.
Option on — set up by Customer Care, and less common.
Thrive marks every item it sends as using Clover's own default tax rates and stops managing the item's tax list. In our tests the rates already on the item disappeared from its Taxes and fees list on the next push, and the register then charges whatever your Clover default tax settings say.
How to tell which set-up you have
In the left menu, open Marketplace and search for "Clover Default Tax Rates". If your account has the option on, the card is there with an "Opted-In" badge. It also carries the note "Contact Customer Care to change this setting". Open the card and "Take Me There" opens your Tax Rates page. If the option is off, the card is not shown.
Or open your Tax Rates page (Catalog → Taxes) and click any tax rate to open the Edit Tax Rate panel. In the "Select Locations for tax rate" list, a small ⓘ next to a Clover location means the option is on for your account. Hover over it to read the note. In this panel, a Clover location without the ⓘ means the option is off. If you cannot see the panel or your Clover location, ask Customer Care.
Reach out to Customer Care for questions about the "Clover Default Tax Rates" option.