Below are answers to some of our most frequently asked questions.
Pro Tip: Use Ctrl + F (⌘ + F on a Mac) to search for relevant keywords.
I have general questions about the app. Can I get an overview?
Read a quick overview of our features here!
If you want to see the app in action, watch our Thrive 101 video tour.
Personalized Training Sessions are available for those who need a one-on-one demo to help them set up their accounts.
You can also start a live chat with a Thrive rep.
Changes I made in Thrive aren't showing up in my point of sale
Here's a helpful checklist to make sure all the settings are correct.
Can I print my labels/barcodes with Thrive?
Yes!
You can download label-sized PDFs with visual Barcodes and print labels.
Can I use a barcode scanner with Thrive?
Use a barcode scanner on Stocktakes, Invoices, Purchase Orders, and Internal Transfers.
A scanner can also be used as a substitute for a keyboard when using Thrive.
Can I upload new inventory in bulk?
Yes, a Bulk Upload tool is available in the "Actions" button on the Products & Variants page.
What is a variant?
A variant is simply a version of a product. For example, a t-shirt could be your main product, and its different sizes would be the variants.
The Category filter buttons don't work.
Log out and back in; they'll be as good as new!
What should my sync settings be?
Turning sync 'ON' means Thrive pushes info out to your register.
Turning sync 'OFF' means Thrive doesn't push any inventory information.
Check out this guide to the integration settings.
How do I edit my inventory?
I can't log in!
First, make sure you're on ThriveMetrics.com.
If you're on the right site, try resetting your password.
How do I update my account/billing settings?
You can do that from your Billing page if you need to update your plan or billing settings.
Here's a quick guide to all things billing.
Can my partner/employee have their own login?
Yes! Learn how to add them here.
Can you explain the billing?
Take a quick look at the 'Billing Information' settings in your Thrive account.
You should only have one paid subscription. All others should be on the Free Basic plan.
Here's a quick guide to all things billing.
Here are the details on Thrive pricing.
I don't think Thrive is for me. How do I cancel my trial/plan?
Sorry to hear that! Let us know if you need help.
Here is a guide to downgrading your service.
My products aren't syncing to my point of sale
We have a checklist for that! Check it out.
Why does Thrive seem slow?
If you're on a Clover device, those run a pretty old version of Android. So we recommend using a laptop or desktop to access ThriveMetrics.com from the browser.
If you're working with a larger inventory (15k products or more), loading all that data may take a minute. Our partners only allow us to process data at a certain rate.
Otherwise, please start a chat or contact us to tell us about it and we can troubleshoot.
How long does Thrive take to sync with my POS?
Changes made in Thrive reflect in the point of sale within 2-3 min on average, 10 min max.
Sales made at the point of sale are reflected in Thrive within 2-3 min on average, (99% in under 10 min), 6 hours max.
Changes made in the point of sale provider's inventory system: NEVER
I can't download a PDF/CSV
Clover devices do not allow downloads. Use your laptop/desktop/tablet and go to ThriveMetrics.com to access your account and download files.
Check your downloads folder in your browser settings.
Try a different browser.
Still can't get it? Start a chat or contact us.
How do I delete/disconnect a merchant account integration?
That has to be done by a Thrive administrator.
Just start a chat and let us know which merchant account integration you'd like removed.
NOTE: Deleting a merchant account integration will not delete the corresponding inventory from Thrive.
How can I be informed about potential system outages on Thrive?
Get informed (via email) of any system outages with Thrive by subscribing to updates or checking the status here.