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FAQ (Frequently Asked Questions)
FAQ (Frequently Asked Questions)

Quick answers to common questions

Ashley Fankhauser avatar
Written by Ashley Fankhauser
Updated over a week ago

Below are answers to some of our most frequently asked questions.

Pro Tip: Use Ctrl + F (⌘ + F on a Mac) to try and search for relevent keywords.

I have general questions about the app. Can I get an overview?

Changes I made in Thrive aren't showing up in my point of sale

Here's a helpful checklist to make sure all the settings are correct.

Can I print my labels/barcodes with Thrive?


You can download label-sized PDFs with visual Barcodes and print labels.

Can I use a barcode scanner with Thrive?

Use a barcode scanner on Stocktakes, Invoices, Purchase Orders, and Internal Transfers.

Thrive also offers a free Barcode Scanner mobile app that can use your phone's camera to scan barcodes and update quantities.

A scanner can also be used as a substitute for a keyboard when using Thrive.

Can I upload new inventory in bulk?

Yes, a Bulk Upload tool is available in the "Actions" button on the Products & Variants page.

What is a variant?

A variant is simply a version of a product. For example, a t-shirt could be your main product, and its different sizes would be the variants.

The Category filter buttons don't work.

Log out and back in; they'll be as good as new!

What should my sync settings be?

  • Turning sync 'ON' means Thrive pushes info out to your register.

  • Turning sync 'OFF' means Thrive doesn't push any inventory information.

How do I edit my inventory?

I can't log in!

First, make sure you're on

If you're on the right site, try resetting your password

How do I update my account/billing settings?

You can do that from your Billing page if you need to update your plan or billing settings.

Can my partner/employee have their own login?

Yes! Learn how to add them here.

Can you explain the billing?

I don't think Thrive is for me. How do I cancel my trial/plan?

My products aren't syncing to my point of sale

Why does Thrive seem slow?

  • If you're on a Clover device, those run a pretty old version of Android. So we recommend using a laptop or desktop to access from the browser.

  • If you're working with a larger inventory (15k products or more), loading all that data may take a minute. Our partners only allow us to process data at a certain rate.

  • Otherwise, please start a chat or contact us to tell us about it and we can troubleshoot.

How long does Thrive take to sync with my POS?

  • Changes made in Thrive reflect in the point of sale within 2-3 min on average, 10 min max.

  • Sales made at the point of sale are reflected in Thrive within 2-3 min on average, (99% in under 10 min), 6 hours max. 

  • Changes made in the point of sale provider's inventory system: NEVER

I can't download a PDF/CSV

  • Clover devices do not allow downloads. Use your laptop/desktop/tablet and go to to access your account and download files.

  • Check your downloads folder in your browser settings.

  • Try a different browser.

  • Still can't get it? Start a chat or contact us.

How do I delete/disconnect a merchant account integration?

  • That has to be done by a Thrive administrator. 

  • Just start a chat and let us know which merchant account integration you'd like removed.

    • NOTE: Deleting a merchant account integration will not delete the corresponding inventory from Thrive.

How can I be informed about potential system outages on Thrive?

Get informed (via email) of any system outages with Thrive by subscribing to updates or checking the status here.

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