Thrive allows you to connect your e-commerce website and your brick-and-mortar store for accurate inventory and sales tracking.
Some businesses use the same payment processor for the e-commerce website and POS. However, this is not recommended and will result in duplicate sales in Thrive because:
Thrive connects to your e-commerce site (WooCommerce/ BigCommerce)
Thrive also connects to your POS (Clover/Square)
When a sale occurs on your e-commerce site, Thrive will receive two receipts from the same sale.
One will come from your POS since the payment was processed there.
One will come from your e-commerce site since the sale was made there.
This results in duplicate sales, inaccurate quantities, and reporting issues.
Recommended Fix
The recommended fix you choose will depend on the integrations you are currently using.
For Square & BigCommerce/WooCommerce:
Create a new location in Square and connect it to your e-commerce site to process sales. Then, leave the new Square location unmapped in Thrive.
OR
Select a new payment processor for your e-commerce site that is not Square. (PayPal, Stripe, etc.)
For Clover & BigCommerce/WooCommerce:
Connect a new Clover MID to the e-commerce site to process sales. Leave the new Clover MID unconnected in Thrive.
OR
Select a new payment processor for your e-commerce site that is not Clover. (PayPal, Stripe, etc.)
Things to Note:
The above recommendations will not retroactively fix any double sales synced to Thrive in the past. They will only fix sales going forward.
You can look at past double sales by filtering the sales report to show one integration only.