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I can't log in!

Get back into your account

Kayla avatar
Written by Kayla
Updated over a week ago

Here is the most common error message:

If you're seeing this, it means that either the email entered is invalid OR the password is incorrect.

Here's what you can do:

  • Make sure you're entering the email you signed up with.

    • NOTE: Your Thrive credentials are different from those you use to access your merchant account (Square, Clover, etc.)

  • Check that your email is spelled correctly. (Emails are NOT case-sensitive).

  • Double-check your password spelling. (Passwords ARE case-sensitive).

  • Make sure Caps Lock is off.

  • Make sure you're not already signed in on another tab in your browser.

  • If you need to, reset your password.

  • Try another browser (e.g. Google Chrome, Firefox, etc).

If you can log in, but your account is empty, your browser may be automatically signing you in under a different account that isn't connected to your POS. Log out and sign in with a different email.

Older operating systems (ie. Windows 7 & 8) may not be compatible with our system for some browsers.

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