Syncing moves inventory information between Thrive and your point of sale system. You can import data from your integration into Thrive, or export data from Thrive to your integration.
Imports and exports are time-consuming processes. We recommend running them after business hours. Depending on the number of SKUs you have, syncing could take several hours to complete.
Importing into Thrive
When you import, Thrive uses the product catalog in your integration to overwrite the information stored in Thrive.
Integration ➡️ Thrive
IMPORTANT: Imports are hard overwrites. An import uses the information in your integration to overwrite ALL product data in Thrive, including:
Product descriptions
Images
Notes
Costs
Prices
All other product details
The import process cannot be undone, so verify your integration has correct information before importing.
Steps to Import:
Go to the Locations & Integrations page in Settings.
Find the integration you wish to import from and click on the integration name.
Click on the gear wheel in the top right corner and select the "Import from integration" option. Then click 'Import from an integration to all mapped locations'
Once you select 'Import,' you will see this prompt:
Most times, both answers will be yes.
If there is any reason you do not want the quantities synced, press 'No' on the second question
Once you hit 'Finish', you will see a final warning before being able to click 'Yes, run the import'
Click 'Yes, run the import' to begin importing items!
The import can take several hours depending on internet speed and amount of SKUs.
The import process is not selective (meaning it overwrites all information) and cannot be undone, so be sure that your POS provider has the correct information before importing!
How to EXPORT information from Thrive to your integration:
When you export, Thrive uses your product catalog in Thrive to overwrite the information in your integration (your point of sale system). The flow of information is:
Thrive ➡️ Integration
Steps to Export
Go to the Locations & Integrations page in Settings.
Once in Locations & Integrations, click the integration into which you would like to export inventory
In the window that pops up after clicking the integration, click the gearwheel in the middle, in 'Mapped Locations'
Click Export inventory to integration
After an Export
Automatic syncing: When syncing is turned on, any changes you make to the inventory catalog and quantities in Thrive will automatically push to your point of sale system.
This is an ongoing process until those options are disabled. This means that once you leave them on, you should switch to making all changes, updates, and additions to inventory in Thrive going forward.
Manually Aync an Individual Product to an Integration
You can force a Product to export from the Thrive interface if you need to see it at your point of sale right away.
The flow of information is:
Thrive ➡️ Integration
Manually Sync from the Products View
Go to the Products View
Find the Product you want to manually sync.
Click on the menu (three vertical dots) at the end of the product row and select Sync to Sales Channels
Manually Sync from the Product Details Page
Open up the Product Details page
Under Actions, click Sync Product to Sales Channel
Both these options will push the item to your integrations. It will appear on your integration within 10 minutes (with an average time of 2-3 minutes).
When to Use Manual Sync
Manual syncing is for troubleshooting. Normally, saving changes to a product should push those changes to your point of sale automatically. Use manual sync when a product isn't updating correctly.
For multiple products: If you have several products that need to be synced, read our Products Not Syncing article for better methods.
Forcing a full export: As a last resort, you can force an export of all products at once. Learn more about forcing full exports.
Need help? Contact Customer Care if products still aren't pushing to your point of sale after trying a manual sync.